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Field Operations Deep Dive

Join us October 9–10 in Princeton Junction, NJ for two days of intensive training

Day 1: Field Training | Day 2: Leadership



Revamped format for 2019!

Registration / Breakfast

7:30-8:30 am

Communicate Effectively, Build Trust, Resolve Conflict & Lead Your Relationships Featuring Steve McClatchy

8:30 am

Steve McClatchy

As a field operations leader, you are often caught in the middle and must manage communication and relationships with multiple stakeholders that often have very different agendas. Your success or failure can have a real impact on the success of your company in and out of the field. This immersive, interactive workshop will focus on how to build trust and resolve conflict:

Building Trust
Relationships that are high in trust are much more effective than ones that are not. Trust cannot be faked, manipulated or forced, but it can be earned. In this presentation, we will look at the challenge of building trust in every relationship and the impact of trust on a company’s bottom line. Participants will also learn:

  • How to build trust with every team member
  • What to do when trust is broken
  • How to control your ego so it doesn’t get in the way
  • How to manage relationships you can’t lead

Resolving Conflict
Conflict is a natural part of any relationship. Conflict by itself is not good or bad but the way we address it can be. Addressing conflict in a non-confrontational way that strengthens a relationship is a skill that everyone needs to develop to be successful. When not addressed correctly, conflict can destroy a relationship and the productivity of both people involved. In this presentation, participants will learn how to create an environment of safety where issues can be addressed and obstacles removed. Participants will also learn:

  • The 4 steps to resolving conflict when it happens
  • What to do when the other person won’t play
  • How to address conflict that is communicated non-verbally
  • How to build a culture that thrives on resolving conflict

Lunch & Learn

11:45 am

Train the Trainer with Joshua Gamez

12:30 pm

Joshua Gamez

When is the right time to train? Today! Those who aspire to be leaders, must lead. This involves forward thinking leadership with a focus on training and developing team members under your care. Proactive training is a method of investing in training initiatives ahead of production needs. It includes areas such as technical, safety and soft skills training. This session will establish training standards, effective training methods and teaching principles that can enhance your training sessions. 

Field Operations Efficiency: What’s Your Plan? With Bob Marks and Matt Mientus

1:30 pm

Bob Marks Matt Mientus

As snow operations leaders driving efficiency while delivering outstanding service is key to a happy client and a boss with his eye on the bottom line. In this field exercise, attendees will put their field operations planning and execution skills to the test. Using our host site and a customized storm scenario attendees will create a plan of attack that delivers the contracted level of service as efficiently as possible with the resources available to them.

Eliminating Waste in Field Operations

2:30 pm

Moderated by Bob Marks & Matt Mientus

After the field exercise is complete, we’ll come back together to learn how cycle time, resource allocation, appropriate use of labor and equipment and more must all work in concert to eliminate waste and drive efficiencies in field operations. Attendees will be able to see how their plan held up to best practices and identify strategies for improvement.


4:00 pm

Thanks to Field Leadership Workshop sponsor:

Boss Snowplow