Growing Day: Enviroscapes’ Staff Appreciation

Snow and ice company’s ceremony assures retention through recognition

Onboarding 101

Programs should strive to acclimate, engage and retain snow employees

B2B for the win

Partner with off-season businesses to open a pipeline for winter employees

Salting for a change: Pain, force or reward?

At a recent SIMA Board of Directors meeting, our Board Chair Carl Bolm, CSP, engaged us with a conversation on what creates change.

Love: The next killer app

Focus on employee appreciation to build a productive, purposeful company

Ice Management > Deicing

Shaping the Salt Shortage

Snow industry leaders lend their expertise on navigating salt supply

Challenged, inspired and motivated

How professional development drives career success

Business

Keeping the balance

How Todd Pugh and his team built a childhood job into a regional, multimillion-dollar enterprise

Operations

In snow, the future is electric

Power efficiency in electric spreaders is key for snow and ice equipment manufacturers.

Test Drive

Test Drive: BOSS

Test drive the latest from BOSS.

Test Drive

Test Drive: Fisher

Test drive the latest from Fisher.

Test Drive

Test Drive: Berlon Snowgrr

Test drive the latest from Berlon.

Test Drive

Test Drive: WESTERN®

Test drive the latest from Western®.

Test Drive

Test Drive: Snowdogg snowplows

Test Drive the latest from Buyers.

Test Drive

Test Drive: HLA Attachements

Test drive the latest from HLA.

Size Matters

Skyline Construction’s miniature site models make a huge difference during snow plow operations

Business

Bagged to bulk

Is your company prepared to invest and scale up its salt purchasing? It’s possible with careful consideration and execution.

Business

Smart Storage

Keeping salt dry is the first step followed by staging for efficient service.

Business

Knowledge is power

Mike Kukol has spent more than 40 years learning and growing Horizon Landscape Co.

Operations

Liquid Deicer Sprayer Buying Tips

When your customers are looking to buy liquid deicer sprayers, what should they consider when making their choice?

Business

Scaling Up for New Beginnings

Learning what to let go of and what to keep — it’s a part of life. But it’s necessary if we expect continuous improvement in life and work.

Risk Management

Baby it’s cold outside: Snow team safety in sub-zero temperatures

The arrival of the Polar Vortex means snow and ice crews are faced with working in extreme temperatures.

Operations

Preparing snow equipment for cold weather starts

Preparing snow removal equipment for cold starts in extremely cold temperatures will reduce wear on your components.

Operations

Small footprint, big impact

Compact equipment offers flexibility and efficiency

Business

Ditch the review

Engage your team with frequent feedback, training and appreciation

Operations

Breaking the cycle

Align health and snow management to keep teams safe

Risk Management

Handling problem employees

Managing issues requires policy, consistency and honesty

Symposium

SIMA creates regional field operations training program

There’s a chill in the air but at SIMA we’re turning up the heat on education planning for 2019.

Business

Stretched too thin?

Evaluate return on investment and time to determine if your profit centers are contributing to your success

Business

A forward-thinking vision

Board of directors transforms approach to SIMA’s strategy for the future

Business

The price is right

Overcoming objections and winning business without negotiating the money

El Niño dominating forecast

Winter season setting up for less volatility, but some areas will likely see heavier snow activity — especially in 2019

Business > Sales & Estimating

Making connections

Leverage LinkedIn to grow your client base, industry reach.

Business

Strategic planning 101

Achieving your “Big Hairy Audacious Goal” is just five steps away.

Business > Human Resources

Building a powerhouse

Margin growth comes easier with the right team in place.

Business

Snow focus

Companies find success targeting winter services.

Business > Subcontractors

Subbing for success

Hiring and managing those who work on your behalf can be rewarding, but finding the best takes work.

Risk Management > Legal

Identify and cross-check

In light of U.S. immigration crackdowns, companies should ensure they follow employment regulations to the letter.

Operations > Equipment

Limiting downtime through machine serviceability

Review tips to ensure your machines have little to no downtime when they are needed the most.

Ice Management > Chemicals & Equipment

Liquid transport

Understanding tank design, load capacities and safe operations can reduce hazards tied to driving with filled tanks.

Ice Management

Embrace liquids step by step

Scalability of implementation shows companies large and small can make a difference.

Business > Sales & Estimating

Measured equals managed

Without tracking sales activities, it’s impossible to see where improvements can be made.

Business

“CPHort Way” founded on processes and best practices

Read how CPHort, the Snow Business October cover story, is dedicated to ensuring every client receives outstanding service every time.

Operations > Planning

A question of capacity

Maximize labor and equipment to help build profit in a seasonal industry.

Operations

Sidewalks are no side issue

Walkway snow removal strategy can build efficiency, reduce reliance on personnel.

Ice Management

Salt sense: less is more

Embrace a range of tools to help create the safest environment with the least salt possible.

Operations

First forecasts

Early look favors milder temperatures that could position areas for higher storm favorability.

Ice Management

Liquid know-how

Proper application key to effective use.

Business > Sales & Estimating

Liquids education

Informing clients about benefits can win their buy-in.

Operations

Can you afford not to train?

Benefits far outweigh costs, yet commitment is a must.

Ice Management

Spraying the Way

October 2018 Snow Business cover story: Processes and best practices guide Cornerstone Partners Horticultural Services toward a growing brine program.

Operations > Equipment

Maximizing performance in tough conditions

Consider these aspects while looking to purchase equipment to be prepared and efficient this winter.

Business > Management

Winter Training: An Upfront Investment with Big Returns

A well developed training program gets everyone on board for a great winter season.

Business > Sales & Estimating

Map it out

Chart a precise path toward sales goal accomplishments.

Business > Technology

Inspect what you expect

Technology can provide win-win solutions for clients and snow companies.

Business > Management

I’m in the people business

For greater success, build relationships that last long after the snow is gone.

Business > Sales & Estimating

Grow with Google

Leveraging newer features can help increase online visibility and interaction.

Ice Management > Chemicals & Equipment

Liquids and labor

Anti-icing provides operational efficiencies, but its use requires an adjustment on how to best use your team.

Business > Technology

Time is money

Implementing third-party software or app requirements can be costly - you’ll need to decide if it’s worth it.

Risk Management > Service Verification

Who’s in charge here?

Unifying customer-contractor service expectations and proactively analyzing data can build trust.

Operations > Equipment

A profitable push

Select the right snow removal blade for the application.

Business > Technology

At your fingertips

Software and apps can streamline processes and improve operations.

Risk Management > Service Verification

Mitigating a risky business

Documentation essential for liability and damage protections.

Risk Management > Service Verification

Big data

Build an organized, standardized, defensible verification system.

Risk Management > Service Verification

Making it work

Implementing technology comes with headaches, opportunities.

Operations

Jam Packed

Snow Business September 2018 cover story: Suburban Snow Plow uses route density to grow in a tight Philadelphia footprint.

Risk Management > Service Verification

Service verification matters

Poor execution and lack of processes can prove costly.

Business

Internet’s seedy side

Are you prepared to fight for your company’s reputation amid growing reports of fake news and false reviews?

Operations > Planning

Give falls the slip with good site engineering

Pay extra attention to these areas to ease the possibility a pedestrian will fall on site.

Business > Human Resources

Rung by rung

Build your own career ladder with thought, vision and patience.

Ice Management

Protect your salt supply

Review best practices and resources to consider as you plan for winter and believe salt availability may become an issue.

Business > Human Resources

Sexual harassment

Policy should ID steps for reporting, investigation and enforcement.

Business > Human Resources

Get on board

Proper employee acclimation leads to higher engagement.

Business > Human Resources

Can HR take you higher?

How a human resources manager can help your snow business thrive.

Operations

Deceptive boost

Energy gained from super-fuel drinks is a short-term fix.

Operations > Equipment

On the clock

It’s not too early to start prepping winter equipment.

Business > Sales & Estimating

It’s OK to say “No”

Don’t give away your time to prospects who don’t make sense for your business.

Business

It’s a Girl Thing

August 2018 Snow Business cover story: Leaders break gender barriers to show snow as a viable opportunity for women.

Business > Human Resources

Hiring for winter

It’s never too soon to start recruiting next season’s team of workers.

Operations > Equipment

Equipment safety in unsafe weather

Consider these safety issues when looking to purchase equipment.

Business

Next-gen leadership by design

Given encouragement and the chance to shine, standout employees help drive their companies forward.

Business > Management

Managing millennials

Leading the next generation requires an approach that exceeds offering a job and a good paycheck.

Business

Making the leadership leap

Getting from Point A to Point B in business requires time, diligence, good mentors and active participation.

Business

Bridge to the future

Empowering the next generation of leaders requires loosening the reins and involving them in strategy, decision-making and management.

Operations

Pearls of wisdom

Tips for growing from a newbie to a pro in snow and ice.

Operations > Equipment

Auger vs. pintle chain

Review 3 things to consider before buying a spreader.

Ice Management > Chemicals & Equipment

Stronger supply chain

Fend off “salt shortages” with solid business plan, purchasing strategy.

Business > Human Resources

Seasonal pay stability

Fluctuating workweek payment method can save on overtime.

Business

Six pillars of winter planning

Grant Harrison of Gelderman Landscape Services encouraged attendees to get an early start on planning for winter during one of the final sessions of the show.

Business

SIMA celebrates award winners

Congratulations to award winners who were honored for their outstanding contributions to the industry.

Business

Pro Talks bring unique perspective

The first of our new Pro Talk series kicked off Thursday with four TED-style talks focused on life and leadership in the snow and ice industry.

Business > Technology

A smarter approach to technology implementation

Review four takeaways from a session on a smarter approach to technology implementation.

Business

Workshop Wednesday recap

View some key takeaways from the Workshop Wednesday sessions.

Business

Loyalty: It’s all in your brain

The 21st Annual Snow & Ice Symposium got off to a cerebral start with the opening keynote featuring James Kane.

Business > Sales & Estimating

Don’t race to the bottom

How to be more expensive and still win the business.

Business

Survey says: Ask the customer

Client feedback is best source for insights into how to improve service.

Ice Management > Sustainability

Evolution of salt management

Capitalize on change and apply best practices to plan, manage and execute strategy.

Operations

Winter rears its ugly head

After a few subpar seasons across most of North America, many areas see record snow and temperatures.

Business

Tactical Precision

2018 Snow Business CEO of the Year: Army vet Chris Bright uses military expertise to transform Seabreeze Property Services.

Risk Management

An upside to risk?

ERM theory can improve strategic planning and decision-making.

Operations > Equipment

Video: 3 steps to healthy plow hydraulics

The newest Quick Tip, sponsored by Buyers Products, focuses on three tips for healthy plow hydraulics.

Operations > Equipment

Watch your weight

Exceeding rating limits jeopardizes safety, equipment longevity.

Business

Active voice equals active involvement

Engaging team members for feedback can inspire innovation, strengthen the workplace.

Ice Management > Sustainability

Building Momentum

Salt reduction initiatives gain steam as organizations work together to explore chloride impacts and remediation efforts.

Business

Key in on your motivation

Unlock the door to success by embracing the traits that matter most to you.

Operations > Planning

Is anti-icing worth the ROI?

Multiple benefits and costs will weigh heavily on the decision.

Business > Sales & Estimating

Matchmaker

Nurturing existing relationships can ease the process of generating leads through referrals and introductions.

Ice Management > Chemicals & Equipment

Shaking up the status quo

Pushing past outdated thinking and obsolete salt use business models will require buy-in from all stakeholders.

Business > Sales & Estimating

Cutting ties

Take appropriate steps when you have to release a customer.

Operations > Equipment

6 things to check on your plow while you fuel up

Here are some quick things to check on your plow while the fuel is flowing.

Risk Management > Contracts

Damage control

Proactive approach in contracts and training can help minimize liability.

Ice Management > Chemicals & Equipment

Liquids training 101

Teaching the basics will lead to greater understanding, better field operations.

Ice Management > Chemicals & Equipment

Liquid Gold

Real costs must be considered to determine whether buying brine is cheaper than in-house manufacturing.

Business > Sales & Estimating

Make snow work for you

Winter should be profitable if you know your numbers.

Ice Management > Chemicals & Equipment

Walk the walk

Using brine to achieve superior sidewalk service is good entry to liquid use.

Operations

Wizard of the blizzard

April 2018 Snow Business cover story: C&C Landscape Contractors’ Joseph Costanzo rebrands, shifts focus to snow and ice .

Operations

Paving the way

Growing use of permeable surface materials creates challenges, opportunities for winter operations.

Operations > Equipment

Off-season plow storage

It’s time to think about plow storage: review these 6 tips.

Risk Management > Insurance

Cover your bases

Postseason is a great time to review insurance policies and make changes.

Business > Human Resources

Lead with your strengths

Focus on the individual strengths of each person on your team.

Business > Human Resources

You're fired!

Know your rights and those of the terminated employee under federal law.

Operations

An industrial-sized task

Manufacturing and distribution complexes often require round-the-clock attention.

Ice Management > Chemicals & Equipment

Bragging about brine

City of Cuyahoga Falls has saved millions in salt costs as its liquid operation has evolved.

Business > Sales & Estimating

Bid the bid goodbye

Win business with tried-and-true selling essentials.

Operations > Equipment

Improving salt spreader material flow

Review six tips to help improve salt spreader material flow.

Operations > Equipment

Care to share?

Peer-to-peer rentals open up access to equipment.

Operations

Snow & Ice Rx

February 2018 Snow Business cover story: Davey Tree writes the prescription for success at Cleveland Clinic's 216-acre main campus.

Ice Management

Salt supply shortage in Midwest and Northern markets

Several markets in North America are experiencing shortages of deicing road salt inventory - learn more.

Justifiable expenses

Prioritizing professional development is worth the investment.

Operations > Equipment

In-Season Spreader Maintenance

Keep your spreaders in tip-top shape by following these tips.

Operations

Do the right thing

Principles of professionalism: Why they matter.

Operations

Keeping a watchful eye for children when plowing

Snow piles are a magnetic draw for kids, and one more safety concern snow & ice management professionals must consider.

Ice Management > Chemicals & Equipment

Salt accounting 101

Tracking inventory and product use improves ice management practices.

Operations > Equipment

Keep equipment primed

Periodic maintenance and operations checks can help eliminate surprise failures.

Operations

Shoveling safety

Train your shoveling teams on these five tips to help keep them safe.

Business

So you think you want to be a CEO

Weighing the pros and cons of what it takes to be a successful entrepreneur.

Business

Learn and share

Continuous professional and personal growth will allow you to expand your horizons and to help others do the same .

Business > Sales & Estimating

Grow with or without snow

Planning for future shouldn’t take a back seat to weather’s whims.

Business > Sales & Estimating

Keep an eye on the prize

In-season sales and marketing can be lucrative.

Business > Technology

Four pain points telematics can help solve

Learn about technology that can not only help fleet managers save time, money, and trained drivers, but also deliver a significant return on investment.

Risk Management > Contracts

Before you sign

Look at your service agreements to identify flexibility in shifting risk.

Business

9th Annual All-Stars of Snow & Ice

The 9th annual All-Stars of Snow & Ice special section shines the spotlight on those who work hard, often behind the scenes, to keep companies running smoothly.

Operations

Under La Niña’s spell

This season could see a shakeup in snowfall totals, colder weather.

Business

Making a snow connection

Snow Business December 2017 cover story: A well-timed call marks the start of a unique partnership between Travis Dassylva and Frankie Ippolito.

Business > Human Resources

Build your backup snow team

Learn about five sources to turn to if you need backup during the season.

Ice Management

Banking on a wild guess

Companies who do not calibrate or develop application standards waste money and resources.

Operations > Equipment

Section 179: Depreciation deductions for business vehicles

Section 179 of the U.S. tax code can present a welcome opportunity for small-business owners at tax time.

Risk Management > Legal

Who is in charge of monitoring?

Mall mishap shows the importance of assigning responsibilities and documenting service restrictions.

Business

Power in why & who

Learning from asking questions and from others’ experiences can establish path to personal growth.

Business

Personal growth series

Download a seven-part article series on personal growth and how to achieve your potential.

Business > Human Resources

Build your snow dream team

Weaving each person’s unique strengths into a plan can result in tight bonds and a winning culture.

Business > Management

Flipping my world upside down

Inverted organizational chart allows owners and managers to support those team players who need it the most.

Risk Management > Service Verification

Damage policy procedures

Consider these tips as you create new or review existing damage policies.

Risk Management > Legal

Breaking up the band

Addressing the pains of disgruntled, lazy or terminated business partners.

Business > Sales & Estimating

Switching sides

Operations manager comes out of the field and into the sales office.

Business

Growth challenges

Expanding despite liability and labor concerns.

Ice Management > Deicing

Liquid use barricades

Hang-ups remain despite readily available resources.

Business

Summertime dues

Shedding non-winter services gives snow-only companies the chance to focus on core business year-round.

Risk Management > Service Verification

A necessary evil

The benefits of service verification go beyond documentation .

Business > Subcontractors

Addition by sub-traction

Great subcontractors can help companies add capacity while also growing their own businesses.

Ice Management > Sustainability

Salt smart: Sustainable solutions, strategic advantages

Snow contractors are turning to cutting-edge liquid technologies for sustainability and strategic advantages.

Operations > Account Management

Proof is in the details

Customer service checklist double-checks often forgotten tasks.

Risk Management

Winter’s a game of risk

Plot your management strategy now for wintertime parking lot operations.

Risk Management > Insurance

Snow insurance or derivatives?

Knowing the difference is important for purchasing, taxes and regulation.

Operations

Establish a tailgate training program

Tailgate training meetings help keep safety top of mind for crew leaders and team members.

Operations > Equipment

Using lockout/tagout concepts for snow safety

The principles of lockout/tagout offer solid footing for you to train your team on potentially dangerous situations.

Operations > Equipment

Cold weather fuel storage

Proper containers, storage, PPE, and cleanup are all part cold weather fuel safety.

Operations

Employee safety best practices

Download a training sheet to reinforce personal safety in the field.

Operations > Planning

Professionalism and hygiene during heinous storms

Set your team up for success in the field by giving them space and time to recharge.

Operations > Planning

To go, or not to go

Long hours behind the wheel without a break can cause health problems you may have not considered.

Risk Management

Eliminate distracted driving

Implement a safe driving program to ensure the safety of your employees.

Operations

Sleep debt and its impact on your body

Recognize the impacts of sleep deprivation and tips on how to recoup lost time.

Operations

Don’t dismiss whiplash

Learn the symptoms of whiplash and how to avoid getting it while plowing.

Business > Human Resources

Coming clean: Drug testing policies in snow & ice

Does your company have drug testing programs and policies in place?

Operations > Planning

Combatting the “safety is for wimps” mindset

Start investing in a people-first safety culture.

Operations > Planning

Don’t do Denny’s: 5 power foods for plowing

Long nights out in the storm can be draining. Be proactive and pack healthy snacks that can provide sustenance and energy.

Risk Management

Free fallin’…identifying areas of pedestrian peril

Learn areas where pedestrians are most likely to slip & fall during winter weather.

Operations

Safety doesn’t have to come at a price

Learn 5 easy and affordable ways to implement training in your snow company.

Risk Management

Managing conflict in the workplace

Review steps to help you start building a workplace safety program.

Risk Management > Insurance

Read the policy

Does your insurance actually cover your business?

Risk Management > Contracts

What’s your Type?

Balanced contracts mutually benefit the customer and contractor.

Risk Management > Contracts

​Sealing the deal

Understanding the dynamics of the property manager-snow professional relationship can lead to successful partnerships.

Operations

Plan, equip and train

Why education and training is key for safety.

Business

State of the Industry 2017

Review industry trends, challenges, and solutions in the 2017 State of the Industry special section.

Business

Mastering Xs &Os

October 2017 Snow Business cover story: Professional Snow Removal (PSR) team tackles Boulder snow.

Business

Education, fun and networking via YouTube

Snow and ice contractors use YouTube channels to educate, entertain and network.

Operations > Planning

Snow Maintenance Processes and Training

Outdoor Pride Landscaping of Manchester, NH discusses how they take a data-driven approach to their processes and training.

Operations > Planning

Necessary Items to Keep in Your Vehicle

In this video, Outdoor Pride Landscaping of Manchester, NH shares items to keep in your snow and ice management vehicle to keep operations running smoothly.

Ice Management > Chemicals & Equipment

Salt spreader calibration tips

Read tips on why and how to calibrate salt spreaders for ice management efficiency.

Operations > Equipment

The Henry Ford’s drop spreader success

The Henry Ford complex uses drop spreaders to maintain 1.5 miles of sidewalks while reducing grass kill and material usage.

Business > Sales & Estimating

Missing the sales pitch

Well-trained professionals sell work at higher margins; so why aren’t we offering sales training in snow and ice?

Operations > Planning

Take a closer look

Site inspections should look beyond damages.

Risk Management > Insurance

A tale of two sides

A look at slip and falls from the snow and ice management contractor and insurance company perspectives.

Operations > Equipment

Rust Protection

Winter elements can compromise equipment; take steps to protect your investment.

Business > Technology

Technology reshaping snow

Sensors, robotics, AI, IoT all are beginning to make inroads.

Operations > Planning

Fire and Ice

Snowfighters could learn lessons from firefighter safety standards.

Business

Flexibility required

Stretching limits, balancing tradeoffs and character study can lead to personal growth.

Operations > Equipment

Wheel loader lowdown

Versatile go-to equipment can save time and money.

Operations > Equipment

Heavy duty

Larger equipment makes snow removal efficient if done safely.

Operations > Equipment

Purchasing prudence

Sophisticated business operators look beyond love of equipment and see it as a tool to make money.

Operations > Equipment

Fleeting thoughts

Examining two approaches to equipment management.

Business > Management

Blind spots

Ignoring your business’s value can be costly upon sale or death.

Happy workplace equals reduced costs

Office culture can positively (or negatively) influence amount of claim .

Operations > Equipment

Best buys > low cost

When evaluating purchasing decisions, look beyond price.

Operations > Equipment

Shop smarter

Spreadsheet approach allows company to stick to the script and make better buying decisions.

Operations > Equipment

Checks & Balances

September 2017 Snow Business cover story: Data analysis, quest for continuous improvement drive Outdoor Pride’s fleet management program.

Risk Management > Contracts

Read the fine print

Financing equipment? Understand the risks and contract terms.

Operations > Equipment

Debunking the myth

Learning to selectively buy used equipment is key with a tight budget.

Business > Sales & Estimating

Closing with case studies

Young companies can prove themselves worthy with documented proof of expertise.

Operations > Equipment

Pre-season equipment preparation

Read the latest Quick Tip on preparing your equipment before the season starts.

Operations > Equipment

Equipment first aid

Well-stocked mobile repair units can help get operations up and running.

Business > Human Resources

Culture comes first

Companies with solid foundations built on purpose, vision and beliefs lead the pack when it comes to hiring and retaining great employees.

Ice Management > Anti-Icing

Six Steps to Anti-Icing Success

Have you considered adding anti-icing to your snow and ice management operations? Follow these six steps to success.

Business

To the drawing board

Systematic approach makes growth easier, but not always pain-free.

Operations

Employees at risk

Reinforce personal safety in the field during training.

Business > Human Resources

Career ladders

Attract and retain talent with development plans at every level.

Business

Charting a path forward

Who is missing that can take your company to the next level?

Operations

Giving falls the slip

Consider the human factors in ice management planning.

Business > Human Resources

Train to retain

Quality education and reinforcement can help slow the revolving door of employee turnover.

Business > Management

Team Creation 101

Building a great team doesn’t end with the hiring of new employees.

Operations

Conduct a job hazard analysis

Conducting a job hazard analysis can identify those hazards before they occur, which can reduce injuries and increase productivity.

Business > Human Resources

Defusing Abuse

Companies have a duty to protect employees from hazardous working conditions, including physical and other types of violence.

Business

An uphill climb

Look inside yourself and at your environment to identify roadblocks.

Business

Work less, live more

To achieve balance, learn how to say no a little more often.

Business

Exit with peace of mind

Identify succession plan options that best meet your needs as an owner, and start now.

Business

One-page success plan

Focused goals and measurables can pave your company’s path forward.

Business > Subcontractors

Worker classifications

Employers who cross the fine line between employee and independent contractor can be liable for unpaid overtime wages and hefty fines.

Operations

Spotters for snow removal services

Read safety tips for spotters, people designated to observe site conditions and direct equipment operators and drivers who may not have a full view of the working area.

Business > Human Resources

What’s your sales pitch?

Quality talent wants to know why they should take a chance on you.

Operations

System check: Pass or fail?

Take a deep dive into any disparities or performance fluctuations.

Business

Calm in the storm

2017 Snow Business CEO of the Year: Jason Case sets the standard by leading Case Snow Management with passion, heart and positivity.

Operations

Niche markets: homebodies

Site size and complexities and scope of work make bidding multifamily residential tricky.

Business > Management

Building You 2.0

Evolving as an owner opens leadership opportunities for your second in command.

Business > Management

Growing pains

Making the jump from owner-operator to a more complex business requires people, a plan, grit and determination.

Operations

Snow removal for apartment complexes

Darren Ryan of RYBO Inc. shares his approach to servicing apartment complexes, and what it takes to be successful in this niche.

Ice Management > Chemicals & Equipment

Brine delivery and application

Elbers Landscape Service, Inc. shares their brine delivery system and the three ways they apply brine to sites.

Operations > Planning

Establishing a tailgate training program

Read the latest Quick Tip on how to make the most of your tailgate or toolbox training meetings.

Risk Management > Insurance

Are you covered?

Obtaining the “superfecta” of insurance endorsements can position your company as a desirable vendor.

Ice Management > Chemicals & Equipment

Brine creation and storage

Elbers Landscape Service, Inc. shares their brine creation and storage strategy, including planning for growth and proper equipment and materials.

Operations > Equipment

New vehicle technology

Take a closer look at two trends that should be on your radar during the vehicle buying process: fuel economy and in-vehicle Internet connectivity. 

Business > Sales & Estimating

Social media Do’s & Don’ts

View tips on how to best use social media to your advantage and what to avoid.

Risk Management > Legal

5 tips for advanced legal snow management

Review 5 tips to become more advanced in legal management, including itemized invoices, contract addendum management, and cease of service requests.

Operations > Account Management

Using customer surveys effectively

Read tips on how to conduct an effective customer survey to gain valuable information on how to improve for next season.

Operations > Planning

Tying up postseason loose ends

Read the latest Quick Tip on 6 tasks to wrap up the postseason.

Business

Taking inventory

Personal growth requires true self-evaluation, positive thinking and goal setting.

Business > Human Resources

Building an A team

Uncover elusive overachievers and work to keep them engaged.

Risk Management > Insurance

Claim reserves management

Diligence in monitoring can help keep insurance premiums in check.

Ice Management > Chemicals & Equipment

Adding Liquids

A small investment with scalable options can make a big impact for contractors operating in low-snow markets.

Risk Management > Legal

Overtime pitfalls

Understanding the basics, exemptions, and new U.S. rule can help you avoid the penalties.

Ice Management > Chemicals & Equipment

An ice melting game changer

Ready to graduate from straight rock salt? Treated salt delivers cost savings, improved performance.

Ice Management

All in on ice

April 2017 Snow Business cover story: A commitment to reducing salt use changes culture and processes at Buffalo, NY-based Elbers Landscape Service.

Risk Management > Contracts

Combating fluctuations

Identifying cost savings and tweaking your contract mix can offset the impact of a low snow season.

Operations > Equipment

Corrosion Maintenance 101

Protecting your equipment doesn’t need to be an expensive endeavor.

Business > Management

Post-season snow site closeouts

Postseason site closeouts give contractors a last look at winter, and a look forward.

Operations > Planning

Training: Formalize a plan

No time? No money? Abundance of free training resources are easily accessible.

Operations > Planning

Snow operations review

The time is now to assess the current season and begin adjusting for next winter.

Business > Technology

On-demand plowing

Apps take hold in residential, but can it work in commercial industry?

Business

Mind the gaps

Read the first of a seven-part series that will shed light on roadblocks to personal and professional success and how to overcome them.

Business

Syncing your business GPS

Building a navigable road map will clear a straighter path to your destination.

Business > Technology

Technology trends

In the air and on the ground, emerging robotic and drone innovations could shape snow and ice operations.

Business > Technology

Parking trends

Evolving approaches in urban design, revolutionary technology and changing driving habits will impact snow & ice management.

Operations > Equipment

Fuel Storage for Cold Weather

Cold weather fuel storage is essential. Read the latest Quick Tip for tips on proper containers, storage, PPE, and cleanup.

Operations > Equipment

Tips for Postseason Spreader Maintenance

Read tips for the cleaning and maintenance of the machine that’s most subjected to corrosive materials - the spreader.

Business > Technology

Transportation trends

Autonomous cars and service vehicles and ride sharing are driving change in how people move in cities worldwide.

Business

The White Shirts

Reaping rewards by being unexpectedly professional in an industry that has a reputation for not always being so.

Business > Technology

A clearer connection

Rethinking phone operations cuts down on calls to the field team, improves customer service.

Operations

Niche markets: hospitals

Hospitals don’t close, so servicing such facilities can be time and labor intensive for snow service providers.

Operations > Equipment

Pumping iron

February 2017 Snow Business cover story: Fleet management program drives Sig-Nature’s success in its Laval, Quebec, market.

Operations > Equipment

Basic Plow Fundamentals

In this video, Akehurst Landscape Service, Inc. of Joppa, MD demonstrates and provides tips on how to operate a v-plow.

Operations > Equipment

Purchasing equipment for year-round use

Akehurst Landscape Service, Inc. of Joppa, MD shares tips for purchasing equipment that can be used year-round for both landscape and snow seasons.

Business > Technology

Technology’s growing influence

Large companies and facility managers drive the use of technology in the RFP process, service verification and customer management.

Operations > Equipment

Light it up, legally

Is your equipment properly outfitted with legal lights? Review tips to make sure your equipment is in compliance.

Operations

A very different winter ahead

Look ahead to weather and temperature forecasts for 2016-17.

Operations > Planning

Staying power

December 2016 Snow Business cover story: Akehurst Landscape Service celebrates 140th anniversary with a nod to the past but with a firm focus on the future.

Business

8th Annual All-Stars of Snow & Ice

The 8th annual All-Stars of Snow & Ice special section shines the spotlight on those who work hard, often behind the scenes, to keep companies running smoothly.

Operations > Equipment

Driving trucks with plows and spreaders

Pickup truck snow plow operators should always make sure they follow some basic best practices related to driving trucks equipped with plows and spreaders.

Operations

Parking lot grief

Changing design can cause headaches - and opportunities - for snow companies.

Risk Management > Service Verification

Using video for training, documentation

Review three ways using video can help your company for training and documentation purposes.

Operations > Equipment

Spreading on the Safe Side

Tips for safe installation, operation and maintenance of salt and sand spreaders.

Business > Management

Employee retention

Recruiting team members is tricky, so start by nurturing the talent you already have on board.

Ice Management > Deicing

Remember the ice

Understanding the influential factors that lead to the formation of ice is essential for successful ice management.

Risk Management

Bracing for change

Clients’ attempts to cut costs, shift liability can negatively impact snow companies.

Business > Management

Building the team

Creating a long-term relationship in a short-term world .

Operations

The scary world of plowed-up stuff

Snow piles can house some interesting things - take a look at some of the strangest and unfortunate discoveries that people have found.

Operations > Planning

Safety tips for rooftop snow removal

Rooftop snow removal can be risky, but a detailed operational plan, well-trained workers and proper safety precautions can help decrease the risk.

Operations

Helping families of employees make it through the winter

Review ways you can help your employees deal with the inevitable challenges that result from long hours in winter.

Operations

Self-defense in snow and ice

Personal safety can sometimes be overlooked for snow professionals - read tips on basic self defense training.

Operations > Equipment

Must-Have Safety Features in Your Next Work Vehicle

Read about new safety features to consider for your next work vehicle.

Operations

Safe loading of sidewalk snow equipment

Read tips for how to safely load and unload sidewalk equipment into a truck.

Operations > Equipment

Safety checklist for cleaning snow equipment

Cleaning equipment is a necessity safety and longevity. Read some tips on how to clean spreaders safely.

Operations > Planning

Don’t be tripped up by slip and fall hazards

Ensure the most dangerous areas on a site for slip and fall potential are properly serviced.

Operations

Death by snow & ice

Snow and ice is risky business. Read about five areas that can prove fatal and how to protect yourself.

Operations > Planning

OSHA Audits: 5 things you need to know

Review tips on how to be prepared in the event of an OSHA safety audit.

Business > Subcontractors

Snow subcontractor red flags

Review 5 red flags that could point to a snow removal subcontractor being a safety risk.

Operations

Snowblowers: Keep your hands to yourself

Review common injuries that can occur during snowblower operations and tips to treat them.

Operations > Equipment

Machine safety for snow & ice removal

Review tips to keep in mind if you push snow with heavy or compact equipment.

Business

Project EverGreen’s SnowCare for Troops

Project EverGreen’s SnowCare for Troops program provides complimentary snow and ice removal services for the families of currently deployed military personnel.

Operations > Planning

Throw a snow rodeo

As a lead up to the snow and ice management season, a snow rodeo can offer a fun yet insightful training opportunity for your team.

Operations > Planning

Color-coded training

Special vests can give new hires added visibility to encourage extra safety and training.

Business > Sales & Estimating

Snowfall amounts shouldn’t matter

Phill Sexton examines the impact of relying on snowfall amounts, and how the industry needs to look toward win-win opportunities for success.

Ice Management > Anti-Icing

Understanding salt brine

Inadequate planning and unrealistic expectations can undermine the effectiveness of liquids.

Business > Management

Community Service: Putting kids first

JLS Landscape & Sprinkler has found a mission to help kids in its community, supporting local organizations that offer support to families in need.

Business > Management

Community Service: Inspired to serve

The Rocky Fork Company’s owner is committed to funding mental health initiatives for teens in his community.

Business > Management

Community Service: Sharing good fortune

James Martin Associates gets its clients, partners and employees involved in charitable endeavors, resulting in deeper relationships for all.

Business

Taking on Tahoe

October 2016 Snow Business cover story: As tolerance for snow falls, Alpine Smith raises the bar.

Business

State of the Industry 2016

Review industry trends, challenges, and solutions in the 2016 State of the Industry special section.

Business

The sky’s the limit

Create a vision for your company that drills into why the goals matter, maps the course, and celebrates the successes.

Physics of radiation

Read how radiation can cause the formation of ice on walking and driving surfaces.

Business

Making sense of the numbers

Financial understanding and transparency can help with building a stronger company designed to withstand winter pressures.

Risk Management > Service Verification

Documentation & transparency

Put your company on solid footing and help shape the industry with proper documentation.

Risk Management > Insurance

A nod to the mod factor

A focus on safety can help companies achieve a lower  workers’ compensation experience modification factor.

Risk Management > Insurance

Deciphering insurance

Availability of standard vs. excess & surplus lines can depend on core segments, contract types, location, and loss history.

Operations

Staking best practices

Read tips on how can you get the most out of your site staking process.

Risk Management

Portfolio planning: Striking a balance

Finding harmony in snow contract portfolio should be an ongoing process to deliver profitability, not just viability.

Risk Management > Contracts

Contract scrutiny

Eight review tips that will benefit you this season.

Operations

Niche markets: stacking the deck

Site complexity and equipment limitations can influence approach to parking facility snow and ice management.

Operations > Planning

Stake Out

Marking properties can help guide operators during a storm and also shows your clients you’re caring for their sites.

Risk Management > Contracts

Before you sign...

A thorough review and procedures for suggesting changes can ease pain of contract negotiations.

Business

From the ground up

2016 Greatest Story Never Told winner: Skyline Construction expands its horizons with multi-faceted service offerings and a focus on treating its team like family.

Business

Plan B Pays Off

2016 Greatest Story Never Told Runner-up: Shane Belvin leaves banking behind to focus on sheltering companies from weather’s uncertainty.

Business

Lasting Impression

2016 Greatest Story Never Told Runner-up: Darren Ryan and Ed Boggia have spent over 25 years honing their RYBO operations.

Operations > Equipment

Spreaders: safety first

Review tips for safe spreader installation, operation and maintenance.

Risk Management > Insurance

Insurance best practice: Complete a risk assessment

Complete a risk assessment to be proactive in addressing risks in your organization.

Pride | Ruppert Landscape

Culture comes first: Ruppert Landscape.

Loyalty | Kujawa Enterprises, Inc.

Culture comes first: Kujawa Enterprises, Inc.

Empathy | HLM Property Management

Culture comes first: HLM Property Management.

Appreciation | MPS

Culture comes first: MPS.

Genuine | The Lawn Pro

Culture comes first: The Lawn Pro.

Ice Management

Physics of ice-cold liability: Convection

Effects of convection can impact how a contractor approaches ice management.

Operations > Planning

Preseason prep

Review 7 tips to to ensure your preseason prep goes smoothly.

Operations

Operation spill control

Cleanup kits require strategy, training and preventive measures.

Operations

Team Players

August 2016 Snow Business cover story: Grass Groomers scores big by using lessons learned on the gridiron.

Interactive Trade Show

Unable to make the 19th Annual Snow & Ice Symposium this past June? Visit here for a recap from a some of our exhibitors.

Operations

Carving out your niche

Specialization takes strategic finesse and clear vision for the end game.

Business > Sales & Estimating

Company branding - Grass Groomers

Justin & Zach Boren of Grass Groomers in Columbus, OH share their thoughts on company branding and culture.

Ice Management

Triggers affect plan of action

Use caution when agreeing to triggers, since they can directly impact your ability to service the site.

Ice Management

Physics of ice-cold liability: Conduction

Don’t discount the important role conduction plays in surface temperatures.

Business > Subcontractors

Certificate of Insurance Protocols

Review tips on collecting and verifying certificates of insurance (COI).

Business > Subcontractors

It pays to play by the rules

To run a smoother operation, plan to manage risk in hiring and using subcontractors.

Business

All in the family

Father and son share a vision to honor the past, grow in the present and plan for the future of Elbers Landscape Services.

Business > Sales & Estimating

Why branding matters

Clear vision and a consistent message will resonate with clients and prospects.

Business > Management

A little something extra

Bonus and incentive plans can serve as motivators but must be managed properly.

Business > Management

Building a value-added team

Management teams equal freedom and leverage for owners.

Business > Sales & Estimating

Off-season marketing

Maximize your “downtime” by getting marketing plans up to speed.

Business

Going all in

Owner leaves corporate world to focus full-time on growing his family’s company.

Business

Creating a monster

June 2016 Snow Business cover story: CEO of the Year Mikhail Evgrafov takes on the Toronto snow market with enthusiasm and innovation.

Operations > Planning

“One-hit wonder” winter

Review the weather patterns of the 2015-16 winter season and look ahead at predictions for the 2016-17 season.

Risk Management

Monitoring client risk to reduce yours

Use collected data to better protect your company.

Operations > Equipment

Equipment purchasing: What to know before you buy

Read tips on what you should know before purchasing used equipment.

Operations > Planning

Road map to safety training

Create your path to a safer work environment. [Members-only content].

Operations > Equipment

Backup cameras & safety

The latest Quick Tip covers purchasing backup cameras for your equipment and tips for backing up safely.

Ice Management > Chemicals & Equipment

Measuring salt loads and proper billing

If you don’t have a truck or loader scale, accounting for your company’s salt usage may require additional considerations to improve accuracy in your overall process.

Business > Management

Looking beyond the logo

Use vision, mission, values to build your brand.

Ice Management > Chemicals & Equipment

Selling on the side

The pros and cons of branching into salt and equipment distribution.

Ice Management > Chemicals & Equipment

Getting your feet wet - using liquids

Education & training are essential to implementing liquids.

Ice Management > Anti-Icing

Solving freezing rain

Effective treatment begins with contract and level of service.

Risk Management

Snow Bias

Neglecting ice management in mild winters can prove costly.

Risk Management > Legal

Snow removal risk reduction

Lower risk with these best management practices.

Operations > Planning

Salt security

Protect your salt with proper planning for storage.

Ice Management > Chemicals & Equipment

Under cover: Salt storage tips

Best practices for choosing salt storage structures.

Business

Cover Interview - Charles Glossop, CSP

Charles Glossop, CSP of Hantho Farms shares thoughts on changes and challenges in the snow industry over the last 35 years.

Ice Management > Chemicals & Equipment

Making brine for snow removal - Charles Glossop

Watch as Charles Glossop, CSP of Hantho Farms walks through their brine storage area discussing their process.

Ice Management > Chemicals & Equipment

Ahead of the curve

Hantho Outdoor Services’ nimble liquids program reflects nearly 25 years of innovation and education.

Business > Sales & Estimating

Spring Selling Opportunities

Early efforts help align the procurement timeline to ensure better success for all parties.

Business

Create better customer surveys

Good online customer satisfaction surveys should have a place in your postseason review process.

Risk Management

Proactive planning for slip and falls

Proactive planning and developing actionable solutions at the end of winter can be beneficial for seasons to come.

Risk Management > Contracts

Rebounding from El Niño

Our industry’s challenges have shifted from material costs and scarcity to overcapacity against demand. It’s time for a contract portfolio checkup.

Operations > Equipment

Cutting edge and plow shoe maintenance

The latest Quick tip covers maintenance for plow and pusher cutting edges and shoes.

Business

Stand out against the competition

Learn the keys to success in getting your brand to outshine the competition.

Risk Management > Legal

The importance of having trusted advisors

Darryl Beckman shares some scenarios that exemplify the importance of trust and honesty in an attorney-client relationship.

Risk Management > Legal

Going off contract can be costly

Voluntarily rendering a service opens you up to liability if it is not properly executed.

Business > Sales & Estimating

Raise your ranking

Review six simple steps to improve your search engine visibility.

Business > Technology

Pushing the envelope

Plow manufacturers weigh in on 10 years of innovation and trends shaping the industry.

Business

Inspiring motivation

Be brave when crafting your mission statement to provoke your team to winning action.

Business > Sales & Estimating

Clear path: Sidewalk pricing

Review several factors to consider when determining accurate pricing for sidewalk service.

Business

Bright lights, big city

February 2016 Snow Business cover story: Executive Snow Control clears New York distribution paths to keep commerce moving.

Operations > Equipment

Get a jump on rust

Read the latest Quick Tip on five ways to improve corrosion control.

Business > Management

Don’t short seasonal workers

Making seasonal workers a true part of your team can lead to better service outcomes and a built-in labor pool for future growth.

Operations > Equipment

Making the best of idle time

Double-checking for needed repairs can prevent breakdowns once snow starts.

Risk Management

Minimizing the damage

Accidents happen, but companies should have processes in place to mitigate the impact.

Operations

Combating driver fatigue

Read the latest Quick Tip on ways to reduce the impact of sleep deprivation.

Business > Management

Coping with a low snow winter

How to make money when the snow doesn’t fall.

Business > Sales & Estimating

Snow and ice sales: Tread lightly

A good salesperson learns by asking good questions about client needs.

Business > Sales & Estimating

Five sales miscues

Kirk Armstrong of Weinberg & Associates shares some common sales miscues that can derail a company’s success.

Operations

Walking safely in snow and ice

View tips on safe winter walking to share with customers.

Business > Management

Rising Star

December 2015 Snow Business cover story: An open mind and shift in business strategy change the trajectory of Nate’s Landscape Co.

Risk Management > Contracts

Know what you’re signing

Contracts from sophisticated commercial management companies and large retailers shift responsibility to contractors.

Operations > Planning

Routing your crews for profit

None of us can predict exactly how profitable the season will be until it’s over, but there are ways you can plan and prepare to maximize every dollar earned.

Business > Sales & Estimating

Become your client’s All-Star

Build relationships by delivering outstanding value and service.

Operations

Walk the walk: Sidewalk programs

Effective sidewalk programs require commitment, standards and training.

Business

7th Annual All-Stars of Snow & Ice

The 7th annual All-Stars of Snow & Ice special section shines the spotlight on those who work hard, often behind the scenes, to keep companies running smoothly.

Business > Management

Keys to a successful snow operations call center

Review things to consider when implementing a call center for your snow operation.

Operations > Planning

Safely dumping snow accumulation from the top of a parking deck

Dumping snow from parking structures requires the safety not only of those dumping, but those on the ground and in other areas of the garages.

Operations

Creating a Safety Team for your snow company

Setting up a team of people who can champion safety is the key to becoming a consistent safety training entity.

Operations > Planning

In case of emergency…have a plan

Emergency best practices and how to make sure your company is prepared.

Operations

CPR basic training for operations staff

Every snow and ice management company’s safety plan should include first aid and CPR training.

Operations

Identifying onsite health risks

View tips from snow and ice management professionals on how to ensure employee safety onsite.

Operations

Recognizing the signs of depression and anxiety

Learn to recognize the signs of depression and anxiety in employees.

Operations > Planning

Training time: step by step

Establishing and documenting standard operating procedures lays foundation for training program.

Business > Sales & Estimating

Neglecting sales training is costly

Well-trained teams will find greater success in snow and ice sales.

Business

Prioritize 3 T’s for growth

Talent, technology, training can help take small companies to the next level.

Business > Sales & Estimating

Should I stay or should I snow?

Read tips on how make winter services worth your while when snow is not a main profit center.

Risk Management > Insurance

Prepping for an insurance audit

Focus on consistency and organization when preparing for an insurance audit.

Risk Management > Service Verification

Data driven

Read tips on improving your record-keeping system to help bring order to your business.

Business > Management

Empowering your team

Help your employees win by setting and communicating expectations.

Business > Human Resources

Safeguard against internal fruad

Internal fraud can take several forms, so safeguards and detection policies should be commonplace.

Risk Management > Legal

Building on the right foundation

Formalizing operations under a legal business designation depends on your goals, level of risk and future plans.

Business > Human Resources

Put it in writing

Contractual provisions protect a company’s best interests and outline employee responsibilities.

Business

2015 Community service initiative

Read the stories of the 2015 Community Service Initiative participants as they give back to causes close to their hearts.

Operations > Equipment

Planning for equipment breakdowns

Review tips on how to prepare for unexpected breakdowns or challenges during a snow event.

Ice Management > Anti-Icing

Adding liquids requires patience

Read from contractors as they share their experiences on building liquids into their ice management toolbox.

Ice Management > Chemicals & Equipment

Overcoming the fear of the unknown

Read tips on how to build a knowledge base and process for adding liquids to your operation.

Business > Management

Team-first mentality

October 2015 Snow Business cover story: Building a better quality of life drives every decision at Indianapolis-based B&B Group.

Risk Management

Storms on the horizon

Consider the following tips to help insulate your company from the short-term impacts of weather.

Operations > Planning

Safety protocols for hauling

Safety and training protocols should be part of any hauling program.

Operations > Planning

Establishing SOPs lays foundation for formal training program

As a precursor to establishing a training program, it’s imperative that companies establish Standard Operating Procedures.

Business > Management

When the tax man cometh

Snow and ice management companies share their accounts of navigating the audit process and the lessons they learned.

Operations > Planning

All a-board

Capacity boards connect sales and production for maximum efficiency and profitability.

Risk Management

Risky business

To be a risk manager, you have to add dimension to the service you provide, which goes beyond simply snow and ice removal.

Operations > Planning

Site Visit 101

Preseason walkthroughs are essential to setting service details and identifying possible liabilities.

Operations > Planning

Preseason prep: Avoid the cracks

Companies, especially “green to white” operations, need to take care of sometimes-forgotten details.

Operations

Process & Passion: Silvis Group

September 2015 Snow Business cover story: Top notch culture sprouts from Silvis Group's farm roots.

Risk Management > Legal

Damage control

Good record keeping and contractual provisions can help mitigate claims.

Business

Five star snow removal: managing online reviews

Managing online reviews protects your company’s reputation and can help increase revenues.

Business > Technology

Outpace your competition

If you’re going to gain a significant advantage, technology is a high-value item.

Business

Fraud alert

Criminals who steal identities and financial information can decimate a company by destroying credit and cleaning out accounts.

Business > Management

How to survive a tax audit

Preparation and a strong professional support team are key when going through a tax audit.

Business > Sales & Estimating

Science of sales

Document, test and refine the sales process for increased success.

Business > Human Resources

Creating a snow safety manual

Review 5 main areas to include in your company's snow safety manual.

Ice Management > Chemicals & Equipment

Salt purchasing and its impact on your financials

Read about the impact salt has on your company’s bottom line.

Risk Management > Service Verification

Surviving the death of a leader

Tragedy forces Akehurst Landscape Service team to bond together to overcome the loss of their “snowman” and to learn to succeed as a team.

Business

Industry changes: 10 for 10

Snow Business columnist Doug Freer looks back on the last decade and how times have changed.

Business > Sales & Estimating

Marketing plan of attack

Read five things a snow CEO should know about their marketing plan.

Risk Management > Legal

Smart approach to claims process

Read tips on how to stay involved with the claims process to prevent insurance carriers from settling potentially unjust claims and raising insurance premiums.

Business > Sales & Estimating

Getting past the gatekeeper

Read four strategies for breaking the cycle of cold-call rejections.

Business

Ready for the next chapter

Retired Clintar Landscape Management founder and industry innovator Bob Wilton reflects on his life in snow & ice.

Business > Management

Who's at the helm?

Every sized business needs a CEO to guide the ship.

Business > Management

Learning through leadership

Mentorships can provide mutually beneficial opportunities for both parties.

Business > Management

Reinvesting to build value

Purchasing new equipment, building facilities and hiring key talent are investments in your business.

Business

Selling your business

Planning a successful exit requires perfect balance of market, business, and personal timing.

Business

Building a Boston dynasty

August 2015 Snow Business cover story: CEO of the Year Bob Greene honors his father’s legacy while forging his own.

Ice Management > Chemicals & Equipment

Calculating true costs of salt brine

Calculating true costs requires more than the price of salt - don’t forget to factor in labor, equipment and materials.

Business > Management

Communicating leadership values

Humorist Joel Zeff used improv comedy to deliver leadership tips at the 18th Annual Snow & Ice Symposium.

Business > Management

Developing an all-star supplier network

Ian Ashby of Arbutus Landscaping shares suggestions on finding and building long-term relationships with quality vendors.

Business > Sales & Estimating

Green snow marketing

Read tips on making an environmental sales pitch that includes deliverables.

Ice Management > Chemicals & Equipment

Can snow really go green?

Can snow go green? Only if the public, customers and legal community accept the realistic expectations that come with reduced deicer use.

Business > Sales & Estimating

Calculating client value

Calculating the value of your clients can help companies decide whether to pursue new business.

Risk Management > Legal

Broken connection

Failure to convey detailed instructions to subcontractors can leave companies vulnerable to lawsuits.

Business

Strengthening your foundation

Read tips on investing in an intentional plan for leadership, management and employee development to build human capital.

Business > Sales & Estimating

Social engagement

Building a strong social media presence requires a strategic plan of its own.

Business > Human Resources

Make HR management a priority

Attention to the often-overlooked business area of human resources can help enhance employee satisfaction and retention.

Risk Management > Insurance

Correcting loss-run problem areas

Rewriting history: Correcting loss-run problem areas can help higher-risk snow companies improve insurance access and affordability.

Business > Sales & Estimating

Holding court: Trade show marketing

Read best practices for compelling, engaging trade show marketing, including tips for preshow, during, and post-show marketing.

Operations

Greatest Story Never Told 2015: Trial by fire

June 2015 Snow Business cover story: WNY Snow Removal launches in 2014 and survives everything an early Buffalo winter threw its way.

Ice Management > Sustainability

Sustainable snow

In recent years, the industry has seen a shift in focus that extends beyond environmentally friendly products.

Business > Sales & Estimating

Marketing game plan

The Internet has changed the way businesses acquire customers. Here’s a clear path to success for your Internet marketing strategy.

Business > Sales & Estimating

Marketing your snow business 101

As business marketing continues to change, the basics, like creating a content marketing plan, are now more important that ever.

Business > Sales & Estimating

Time to renew snow contracts

Renewing snow and ice contracts at the end of the season bears fruit.

Operations > Planning

Prepare for snow removal site damage now

Review tips on how to manage and communicate site damage.

Business > Management

Evaluating your snow season

Input from all stakeholders can open an owner’s eyes to winter operation’s successes and failures.

Risk Management > Legal

Put liability on ice

Monitoring, product use and timing are keys to a solid contract regarding ice control services.

Operations > Planning

Piling on

Unrelenting Boston snowfall during the 2014-15 winter season taught valuable lessons and opened eyes to creative solutions.

Ice Management > Anti-Icing

Road map to liquids

The first steps to implementing liquids require research but not necessarily a break-the-bank investment.

Ice Management > Deicing

Water content of snow & application rates

An important factor to consider when calculating deicer application rates is the water content in the snow and ice that must be melted.

Ice Management

Breaking the dams

Minnesota-based The Ice Dam Co. melts away ice dams, a ridge of ice that forms at the edge of a roof and prevents melting snow from draining.

Ice Management > Chemicals & Equipment

What’s in your salt bin?

Learn the difference between mined rock salt and solar salt, pros and cons of each, and buying tips for purchasing salt.

Operations > Equipment

Storing plows in the off-season

Read tips on how to create a maintenance and storage plan to properly store plows and spreaders in the off-season.

Ice Management > Chemicals & Equipment

Breaking the salt supply chain

A second consecutive year of supply shortages drives snow contractors to seek salt from nontraditional sources.

Ice Management > Sustainability

Worth its salt

April 2015 Snow Business cover story: Led by Gerry DuBreuil, CSP, Belknap Landscape Co. uses training and certification to reduce application rates.

Operations > Planning

Building a weather math toolbox

Using probabilities can help educate clients, improve bidding, and insulate a snow company’s financial risk.

Ice Management

Ice management evolution

Snow and ice management professionals weigh in on the trends and challenges that are causing a shift in how they do business.

Operations > Equipment

Snowplow strobes: To flash or not to flash

Private snow contractors accustomed to driving down the street with their strobes or light bar flashing might want to reconsider. Chances are you’re breaking the law.

Risk Management > Contracts

Act of God clause for salt shortage

A force majeure clause in a snow contract may not be defensible for salt shortages.

Business

10-year milestone is special

Looking back offers perspective for young contractors seeking industry longevity.

Ice Management

Ice management retrospective

Dale Keep discusses how conflicting agendas have held back progress in ice management practices for the Snow Business 10th Anniversary issue.

Risk Management > Legal

A new legal landscape

The snow & ice industry has had to manage increasingly complex contracts, heightened risk, insurance woes and more to combat slip-and-fall liability.

Business

Snow Business 10th Anniversary

Snow Business looks back on a decade of stories, lessons and insights from the snow & ice management industry.

Operations > Equipment

Federal regulations for snow equipment

Review the importance of following federal regulations mandated for trucks and equipment used in snow removal.

Business > Management

Importance of team culture

Troy Clogg, CSP shares lessons on the importance of team culture.

Risk Management

Avoiding accident investigations in snow removal

Review tips on how to avoid accident investigations in snow removal.

Ice Management > Anti-Icing

Exploring the benefits of brine

Dale Keep discusses the benefits of using brine, and reviews challenges and common mistakes when getting into salt brine making.

Business

6th Annual All-Stars of Snow & Ice

The 6th annual All-Stars of Snow & Ice special section shines the spotlight on those who work hard, often behind the scenes, to keep companies running smoothly.

Business > Management

Examine your snow profit centers

Evaluate return on investment and return on time to determine if your profit centers are contributing to your success.

Business > Management

Capitalize your snow business

Doug Freer, CSP, shares tips on how to capitalize your business wisely by balancing financing options.

Operations > Planning

Growth sparks training reboot

Neal Glatt, CSP, shares tips for training large groups of snow and ice employees.

Risk Management > Legal

Dissecting a liability claim

Duty principles and contract language are key in determining legal responsibility in the event of injury.

Business > Human Resources

When an employee leaves the company

Non-solicitation and non-compete clauses are routine, but it’s important to know the differences and how to enforce them.

Operations

Rebirth brings peace

December 2014 Snow Business cover story: After years of hovering on the brink, Extra Mile Snow Specialists finds new life as a company focused primarily on snow.

Operations > Planning

Snow removal site visit

Join 2 SIMA members on a site visit as they review obstacles, engineering, and staging of a mixed-use retail complex.

Operations > Planning

Snow hauling and dumping safety

Snow hauling and relocation is a highly choreographed exercise with many moving parts - review these safety tips specific to snow hauling and dumping.

Operations

Recognizing the signs of a heart attack

Train your snow and ice team to know symptoms and warning signs of a heart attack and what to do if anyone experiences heart attack symptoms.

Operations > Account Management

Drink safely while plowing snow

Read why and how to make safe drink choices while spending long nights plowing.

Operations > Equipment

Preventative maintenance post storm

View a demonstration video on preventative maintenance for your snow and ice equipment.

Operations > Equipment

Truck washing post storm

View a demonstration video on how to effectively wash and maintain snow equipment post storm.

Business > Technology

Going paperless

Mike Lysecki shares three of the biggest paperless technologies for efficient snow & ice operations.

Ice Management > Anti-Icing

Anti-icing advantage

Pre-storm applications can help contractors get ahead of the storm and trim labor and salt use.

Operations > Equipment

Pros and cons of snow-only equipment

Collin Corso weighs the pros and cons of single-season equipment.

Operations > Equipment

Snow equipment buyer's checklist

Shopping for snow & ice equipment requires an in-depth look at your operations.

Operations > Planning

Personal training in snow & ice

Adding peer learning and ride-alongs can help reinforce snow & ice classroom education.

Risk Management > Contracts

Contract care

As a snow service provider, you must pay close attention to your indemnification and release of liability clause.

Business > Subcontractors

Labor challenge? Consider subs

Many subcontractors can bring experience and equipment to the table.

Business > Sales & Estimating

Adding value with ice patrol

Offering an ice watch program is a way to grow or improve your service offering and expand your business.

Business > Sales & Estimating

Snow sales shortcuts

Rather than spend the time and money to acquire new clients, consider whether you can add services for existing customers.

Business

Taking Utah by storm

Snow Business October 2014 cover story: Rudy Larsen’s youthful confidence and enthusiasm helps Lawn Butler conquer the “best snow on earth.”

Operations

Three reasons to abandon safety incentives

Besides the legal argument, there are practical reasons to abandon safety incentive programs. Read 3 reasons to consider abandoning them.

Operations > Equipment

Depreciation: Look beyond the tax breaks

Many business owners talk about depreciation and how they can save on their tax bill by purchasing new equipment. But what does depreciation actually mean?

Operations > Planning

Weather services can help mitigate risk from unpredictability

View tips on how to choose a weather service to help manage snow and ice operations.

Business

2014 Community Service Initiative

Read the stories of the 2014 Community Service Initiative participants as they give back to causes close to their hearts.

Ice Management

Gain traction against salt challenges

Limited salt supply and price increases to start the season require shift in ice management strategy.

Operations > Equipment

Build an iron-clad plan

Begin your preseason equipment checkups early, as fleet prep can head off breakdowns later.

Operations > Equipment

Preseason preparation: equipment

Make sure your fleet is prepped with time to spare by creating a checklist with a "go" date in mind.

Business > Subcontractors

How to spot fake certificates of insurance

Review suggestions on identifying certificates of insurance that may not be legal.

Risk Management > Insurance

Insurance documentation review checklist

Winter operations shouldn’t start without a review of your insurance policies.

Business > Subcontractors

Subcontractor coverage

Companies who use subcontractors for snow-clearing need to make sure a sound legal document is in place that outlines the responsibilities of the subcontract.

Operations > Planning

Preseason preparation: administration

Organization and attention to detail are essential for preseason administration preparation.

Business > Sales & Estimating

Sign on the dotted line

Contractors and clients both benefit with early contract commitments.

Business > Sales & Estimating

Know your numbers or fail

As you gear up for another winter, it’s a good idea to get dialed in with your sales team and have a handle on your numbers before the first event occurs.

Operations > Planning

Preparing for winter

September 2014 Snow Business cover story: For Eastern Land Management, it's all hands on deck as its team prepares for winter.

Operations > Planning

Sidewalks step by step

Training for sidewalk crews should be part of an overall preseason program.

Operations > Planning

Solid site mapping

Solid site mapping should involve both clients and employees in plan review.

Business > Human Resources

Recruiting snow staff

Phil Harwood, CSP, shares how to find the best team members with a solid hiring process.

Operations > Planning

Build a better binder

Colin Corso shares how snow resource binders guide the way for organizing paperwork.

Operations > Planning

Kicking it off: Preseason winter meetings

Hit winter running with a comprehensive preseason meeting.

Business > Sales & Estimating

Tread lightly in snow & ice sales

A good salesperson never assumes a client’s needs, and learns what they want (and don’t) by asking good questions.

Business > Management

Follow the leader

Leslie Boomer shares a different perspective on the four mainstays of leadership - trust, compassion, stability, and hope.

Business

Mentors in snow & ice

Mentors help shoulder the load as you become a better leader for your snow business.

Business > Management

Leadership: under review

Your employees, financial performance, and the community in which you operate are the best indicators as to how you’re performing as a leader.

Business

Spirit of St. Louis

August 2014 Snow Business cover story: CEO of the Year Carl Bolm, CSP, pilots BSR Services to the top with stellar service and stringent processes.

Operations

Creating & Maintaining a First-aid kit

First-aid kits are an essential item to have in all your trucks - learn what to include in them.

Ice Management > Chemicals & Equipment

Adding liquids to your operations

Dale Keep shares how to adjust ice management procedures to deal with salt supply shortages.

Operations > Planning

Packing them in: route density

Route density can provide cost efficiencies but requires superior service and a different approach to marketing.

Risk Management > Legal

Legal mistakes to avoid in snow and ice

Snow Business legal columnist Darryl Beckman shares six common mistakes for snow & ice management professionals to avoid.

Business

Minding the money

Internal controls allow owners to rest easy knowing their companies’ financials are sound.

Business > Human Resources

Building on your strengths

Building on strengths can help your team be more successful.

Business > Technology

Snow & ice technology: Ease into the process

Help for implementing new technologies for your snow business.

Operations > Account Management

The fallacy of trigger depths

Relying solely on a scope of work that kick-starts service upon a specified snowfall accumulation can result in flawed service delivery and client confusion.

Business > Management

Under the microscope

A postseason portfolio review will allow companies to shed unprofitable customers and identify new prospects.

Business > Technology

Look before you leap: Investing in technology

Choosing to invest in technology requires forethought to avoid costly mistakes.

Business > Human Resources

A shift in thinking for hiring employees

When hiring for your snow and ice business, focus on character and culture, not expertise.

Risk Management > Legal

Legal spring cleaning

Postseason is a perfect time to evaluate contracts, insurance policies and subcontractors, and to visit with clients on site.

Operations > Equipment

Towing & hauling safety

Stay safe on the road with thorough inspection protocols for towing and hauling.

Ice Management > Deicing

Blending deiciers with sand

Depending on the end goal, blending deicers with sand could be beneficial.

Business

Greatest Story Never Told 2014: Family tradition

Frank Ippolito III finds himself in charge after his father’s death. Now he looks to put his own touch on the family’s legacy.

Business

Greatest Story Never Told 2014: Rolling with the punches

A life marked by loss and love shapes William Renda’s approach to building a lasting snow business.

Business

Greatest Story Never Told 2014: Lone star snow fighter

June 2014 Snow Business cover story: Greater Texas Landscape Services’ Bryan DuBose leads the charge in the Dallas/Fort Worth Metroplex.

Business > Management

Positive communication on the job

Negative emotions can hamper the success of a team.

Business > Management

Post-snow season financial management

Which financial details should you review for your snow business post-season?

Business > Human Resources

Developing leaders in snow & ice companies

Mike Lysecki of the Landscape Management Network shares tips on how to develop better employees and better leaders.

Business

Better together

Snow Business April 2014 cover story: Arbutus Landscaping combines honesty and loyalty to create safe environments.

Operations > Techniques

Take precautions to alert pedestrians to snow-clearing operations

When using powered equipment to clear sidewalks, it’s important to alert pedestrians that dangerous work is being conducted.

Operations

Revise your snow safety training program

As the snow season comes to an end, now is the best time to review your safety training program and make improvements.

Ice Management > Deicing

Looking at liquids

Salt shortage shifts focus to liquid applications - read about the benefits of using liquids.

Ice Management > Chemicals & Equipment

Stretching your salt

Client communication and creating a backup plan can help manage salt inventory.

Ice Management

Managing unusual ice formations

Unusual ice formations can heighten liability possibilities - read tips on how to manage them.

Ice Management

Protect your salt supply from theft

Theft of salt stockpiles add additional layer of misery during materials shortage.

Business > Management

Partners in salt shortage pain

Working with clients to determine options during shortage can result in a more successful solution.

Risk Management > Legal

A flurry of contract questions

Heavy winter brings hot topics like avoiding liability while hauling and monitoring to the forefront.

Business > Technology

New business technology

New technology requires a broader business vernacular - review basic terms, technology and digital tools.

Business > Technology

Forced into technology

When a customer requires an investment, snow professionals must weigh the true costs of implementation.

Risk Management

Getting your past due receivables paid

Using a collection agency to collect on past due accounts.

Business > Management

Get ready for (next) winter!

With spring in sight, look at four areas of the snow business to plan for next year.

Risk Management > Legal

Heavy winter brings avalanche of claims

The best defense against a claim requires timely notice, good documentation and honesty.

Operations

Protection from extreme cold

Read how to protect your equipment and employees when subzero temperatures settle in.

Business > Management

Fearing the big, bad boss

Lack of communication can decimate working relationships.

Business > Management

Get ready for winter!

With spring in sight, look at four areas of your business to begin planning for next year.

Business > Management

Snow crisis management

Collin Corso shares how a medical issue forced him to trust his team to fill the void.

Operations > Account Management

Snow services portion control

Customers that want to buy scope of work from the cheap all-you-you-can-eat buffet shouldn’t be surprised when contractors push back from the table.

Risk Management > Insurance

Safety net: Snow insurance

Heavy winter causes contractors to consider snow insurance - learn more about snow insurance policies.

Business > Sales & Estimating

Get a jump on selling with midwinter snow sales

Midwinter snow sales allow time to gather information, manage expectations, and create a plan to secure future business.

Operations

Taking Columbus by storm

February 2014 Snow Business cover story: Snow Warriors take methodical approach to snow removal by focusing on efficiencies, better brines and public education.

Operations

Snowplowing ergonomics

Protect your team from injury with measures that address prolonged sitting, heavy lifting and exiting equipment.

Business > Management

Snow and ice company acquisitions

Paul Vanderzon shares how he grew his snow company through 7 acquisitions.

Operations > Account Management

Onsite damage: safety and reporting policies

Be aware of potential site hazards and have a plan for onsite damage.

Operations

Basic safety items for snow removal

There are important basics that anyone plowing snow should remember.

Operations > Equipment

Performing a tool box talk/circle check

View a video on how to perform a pre-trip safety inspection on a truck and plow, including checking the plow, lights, tires, signs of damage, and more.

Operations

Personal protective equipment for snow

Review the necessary personal protective equipment (PPE) snow companies must provide to employees.

Ice Management > Sustainability

LEED opportunities in snow management

Paying attention to LEED can create opportunities for snow contractors.

Business

Snow RFPs should be win-win scenarios

Making the RFP process win-win for snow contractors and property managers.

Risk Management > Legal

DOT responsibilities for snow equipment

understanding Department of Transportation regulations and DOT roadside inspections.

Operations > Equipment

Post season snow equipment maintenance

Addressing snow removal equipment needs is essential after the season ends.

Business > Management

Post-snow season customer service

Spring is the time for snow contractors to lay the groundwork for next season.

Operations > Equipment

Backing up vehicles safely

View 5 important tips for backing up vehicles safely, including properly equipping your vehicle and using mirrors correctly.

Risk Management > Insurance

Insurance agents as snow safety consultants

Make the most of relationships with insurance agents and improve safety.

Operations > Techniques

Driving tips for pickups with plows and spreaders

Always train your drivers to follow these basic guidelines.

Business > Sales & Estimating

Getting past price in snow removal

Developing relationships that look beyond price.

Business > Management

Strategy for snow and ice

Strategic planning can help you plan for the future, despite the weather.

Business > Human Resources

Managing seasonal snow workers

Tips for hiring and keeping part-time, seasonal employees.

Business > Sales & Estimating

Reverse auctions for snow removal

Get some tips on the concept of a reverse auction for snow removal services.

Business

Snow and ice facility tours

Taking tours of other companies' facilities is a great opportunity for building relationships.

Risk Management > Insurance

Snow and ice insurance risk

Make your snow and ice management company a better risk for insurance.

Business > Sales & Estimating

Snow contractor competitor failures

Using examples of a competitors failures can be an effective sales strategy.

Ice Management > Deicing

Salt usage and ice control tips

Dale Keep discusses tips for reducing salt and maintaining service levels.

Business

Snow and ice management on video

Savvy companies are managing their professional presence on YouTube.

Business > Sales & Estimating

Are you LinkedIn?

Read some tips for using and getting the most out of your LinkedIn profile.

Business > Sales & Estimating

Negotiating for snow removal - part 2

Part 2 of an interview with Phil Harwood, CSP on negotiation skills in snow.

Business > Sales & Estimating

Negotiating for snow removal - part 1

Part 1 of a 2-part interview with Phil Harwood, CSP on negotiation skills in snow.

Business > Human Resources

Overcoming employee language barriers

Expectations can get lost in translation, here are some tips.

Risk Management > Legal

Governmental immunity: Double standard?

Reviewing governmental immunity in tort claims arising from snowplow accidents.

Business > Management

Bartering in snow & ice management

Using bartering vs. always paying for cash may be a solid decision in snow.