Symposium FAQs

• When and where is the show in 2018?

  When: Tuesday, June 26th - Friday, June 29th
  
  Where: Huntington Convention Center
  300 Lakeside Ave E. 
  Cleveland, OH 44113
  www.clevelandconventions.com/
  
  Host Hotel: Hilton Cleveland Downtown
  100 Lakeside Ave E. 
  Cleveland, OH 44114
  Rates: $189 for single/double occupancy; $199 for king corner rooms
  (plus taxes and fees)
  
  

   

• What are my registration options?

  Full Registration 
  Day Pass (Wednesday, Thursday, Friday) 
  Trade Show Only (Thursday and Friday)
  
  You can find a full listing of what is included in each registration type and pricing here.

   

• How can I register?

  Online 
  This is the fastest and most convenient way to register! Even if you are in Cleveland, you can still register online then simply print your badge at our kiosks onsite. Online registration is open until Thursday, June 21st at 5:00 p.m. CST.
  
  Onsite
  Registration is available onsite at the Huntington Convention Center to all attendee types. However, we do encourage booking before the early bird deadline (May 30, 2018) to get the best rates. 
  
  Call 414-375-1940 if you have registration questions. 

   

• How do I pay for registration fees?

  SIMA accepts VISA, MasterCard, Discover, Diners Club, JCB, UnionPay, and American Express credit cards. Payment by e-check during online registration is another option. Please do not mail in cash or checks.
  
  Payment must be received for your registration to be complete.

   

• When I try to register online, it makes me login. What's my account information?

  If you are a non-member and have never created an account with SIMA, you will need to create a profile and can join or continue registering as a non-member. 
  
  If your company is a member, but you don't have your own online account, send us an email at info@sima.org or call 414-375-1940 and we'll get you set up before you register. Otherwise, your company's primary contact can register you through their login.
  
  If you forgot your password, select the forgot password link and you should receive an email shortly to the address associated with your profile.
  
  Once logged in, the site will redirect you to the event registration page where you can register yourself or a group of individuals from your company. 

   

• How do I know my registration was received or completed?

  Upon completing your registration, you will receive a confirmation email from SIMA. The email will be sent to the email address associated with your account or the account of the person you registered.
  
  If you do not receive a confirmation email within 10 minutes, please email info@sima.org to double check that your registration was complete.

   

• What is the refund policy?

  All cancellation and refund requests must be made in writing on or before June 8, 2018. A refund of all fees, less a $25 processing fee (per registration), will be given for cancellations received by that date. No refunds will be granted for requests postmarked after June 8, 2018 nor will they be given for no-shows. Please login to your portal to manage your registration and request a cancellation or email cancellations to info@sima.org. 

• Can I bring a guest?

  Of course! If your guest plans to attend the full show or trade show, they should register for that option. However, if you are a full registrant and want someone to join you at the Snow & Ice Industry Awards Night or Closing event, you can purchase tickets when registering yourself. If you decide to bring a guest after you have completed your registration, please contact the office to purchase tickets for your guest.
  
  Go here for more information and pricing.