Keynote Sessions
Proudly sponsored by: WGS Salt

Thursday, June 19, 8-9:30 a.m. // Friday, June 20, 8-9:30 a.m.


What’s the Secret? To Providing a World-Class Customer Experience
with John DiJulius, The DiJulius Group

As one of the leading authorities on customer service, organizations across America use John’s philosophies and systems for creating world class service. He has worked with companies such as The Ritz-Carlton, Lexus, Nordstrom, Starbucks, Panera Bread, The Cheesecake Factory, Progressive Insurance, U.S. Bank and many more, helping them continue to raise the bar and set the standard in service that consistently exceeds Customer expectations.

At this presentation you’ll discover how to:

  • Make price irrelevant
  • Create hidden systems that deliver unforgettable customer service
  • Create a world-class customer service organization

John DiJulius is an international consultant and bestselling author of two books, Secret Service: Hidden Systems that Deliver Unforgettable Customer Service and What’s the Secret? To Providing a World-Class Customer Experience. He is a very successful entrepreneur of two businesses, John Robert's Spa, a chain of upscale Cleveland locations, and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution.

Stick around after the keynote for a book signing. Purchase a copy of Johns’s book What’s the Secret? To Providing a World-Class Customer Experience for $25. All profits will benefit SIMA’s Alan Steiman Scholarship Fund. 

 


Championship Selling in the New Economy
with Marc Wayshak, Marc Wayshak Communications LLC

In today’s technology-saturated world, information is readily available. The Internet has changed everything for prospects—not to mention for the salespeople who hope to win their business. This new environment creates tremendous opportunity for those with the right strategy to dramatically increase sales. As Marc shares in this program, winning the business of well-informed prospects is very similar to winning in sports. Consistent success—both in sales and on the field—requires a distinct strategy, a repeatable process and a clear plan to execute with commitment and passion. 

In this highly interactive program, participants will learn how to separate themselves from the competition, use a powerful system to close sales more quickly and with greater frequency, and develop a playbook of prospecting activities that ensure participants hit sales goals.

Takeaways of this program include:

  • Maximize the outcomes of sales efforts without increasing effort
  • Specific scripts that participants can apply immediately to sales interactions
  • Develop a clear day-to-day plan for achieving sales goals
  • Fully understand an easy-to-apply yet fool-proof system for selling

Marc Wayshak is the bestselling author of two books on sales and leadership, Game Plan Selling and Breaking All Barriers. He is a sales expert who created the Game Plan Selling System based upon his experiences as an All-American athlete, Ivy League graduate, startup entrepreneur and years of research, training and selling. 

Stick around after the keynote for a book signing. Purchase a copy of Game Plan Selling for $15. All profits will benefit SIMA’s Alan Steiman Scholarship Fund.